Returns & Exchanges

At DT Waller and Sons, we take great pride in the quality of our premium meats and gourmet products. Due to the perishable nature of our goods, we offer a dedicated resolution process to ensure every customer is satisfied with their order.

Return Process

• 1.
  Inspect Your Delivery

  Please check your order immediately upon arrival and ensure all items are present and maintained at the correct temperature.

• 2.
  Report Issues Promptly

  Contact our customer service team within 24 hours of delivery if you notice any damage, quality concerns, or missing items.

• 3.
  Provide Documentation

  Email us a photo of the product and packaging along with your order number to help us assess the issue and improve our service.

• 4.
  Resolution and Refund

  Once reviewed, we will arrange for a replacement, store credit, or a full refund to your original payment method as appropriate.